Returns & Exchanges

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We want you to be happy with your purchase and we apologise if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for most items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole.
  • Originals receipts would need to be included.
  • All exchanges and returns need to be raised within 14 days of purchase.
  • Excludes goods purchased under a Layby arrangement.


Items returned within 14 days of their original shipment date in same as new condition will be eligible for exchange or refund.

Refunds will be charged back to the original form of payment used for purchase.

Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

All returns and exchanges made via our website will need to be shipped to :

Nicks Bairnsdale

93 Main Street

Bairnsdale VIC 3875

Tel: +61 3 5152 1333


In the event you believe a product is faulty please return or notify us straight away with proof of purchase so we can assess the product. If the faulty is ‘minor’ we may choose to repair, replace or refund. In the event of a ‘major’ fault you can choose to receive a replacement product or a refund.


4.1 All items that are returned and exchanged, can only be made once.

4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

4.4 Nicks Bairnsdale makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

4.5 Such returns are at all times governed by the provisions under Australian Consumer Law.